Arduino Leonardo not connecting to windows 7 laptop

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just attempted connect new leonardo board laptop , doesn't seem want work it. usual bleep noise you'd expect hear when connecting hardware via usb port not  happen , board not show on  device manager (the ports section not show on laptop can't update driver recommended people). on arduino software, ports option under tools greyed out. not sure if separate or related issue board not connecting.

i've tried board on 2 laptops  (my win7 , another, win8) same outcome on both.
i'm common issue i'm new , iv'e tried couple of solutions haven't seemed work. 

thanks in advance help.

is there new device in device manager? have installed drivers? there leds turned on on leo?


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