Importing Word Documents Hanging

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i installed robohelp x5 , looking import old framemaker files. after converting .fm files word documents (xp operating system), went ahead , tried import (word document files) using robohelp x5. each import returns message; 'word not responding @ time'. reason why problem occurs? have tested same imports on multiple pc's , same problem.

welcome forum.

a number of possibilities first how managing to test on multiple pcs?

have installed 1 copy on multiple pcs? ask not because of licence issues because 1 of causes logon using. rh must installed using logon , admin rights attached @ time. there's topic on site this.

the other possibility using word 2003 , have not installed updates well.

if doesn't fix it, @ print issues topic. know importing rather printing number of word issues have same effect.



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